Thanks, Acquire Downstream Channel 939000000 Hz Locked, Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables, 142 Locked QAM256 939000000 Hz -5.8 dBmV 39.2 dB 1 0, 121 Locked QAM256 813000000 Hz -6.5 dBmV 39.1 dB 18 0, 122 Locked QAM256 819000000 Hz -6.2 dBmV 39.2 dB 18 0, 123 Locked QAM256 825000000 Hz -6.2 dBmV 39.1 dB 231287 388953, 124 Locked QAM256 831000000 Hz -6.2 dBmV 39.1 dB 240132 433013, 125 Locked QAM256 837000000 Hz -5.9 dBmV 39.4 dB 137 0, 126 Locked QAM256 843000000 Hz -6.1 dBmV 39.4 dB 10 0, 127 Locked QAM256 849000000 Hz -6.4 dBmV 39.1 dB 14 0, 128 Locked QAM256 855000000 Hz -6.8 dBmV 39.2 dB 15 0, 129 Locked QAM256 861000000 Hz -6.4 dBmV 39.0 dB 10 0, 130 Locked QAM256 867000000 Hz -6.5 dBmV 39.3 dB 2 0, 131 Locked QAM256 873000000 Hz -6.5 dBmV 38.5 dB 5 0, 132 Locked QAM256 879000000 Hz -6.4 dBmV 38.1 dB 2 0, 133 Locked QAM256 885000000 Hz -5.9 dBmV 38.4 dB 2 0, 134 Locked QAM256 891000000 Hz -5.8 dBmV 39.3 dB 2 0, 135 Locked QAM256 897000000 Hz -5.9 dBmV 39.7 dB 2 0, 136 Locked QAM256 903000000 Hz -5.8 dBmV 39.6 dB 1 0, 137 Locked QAM256 909000000 Hz -5.2 dBmV 39.9 dB 0 0, 138 Locked QAM256 915000000 Hz -5.1 dBmV 39.7 dB 1 0, 139 Locked QAM256 921000000 Hz -5.2 dBmV 39.7 dB 1 0, 140 Locked QAM256 927000000 Hz -5.4 dBmV 39.4 dB 2 0, 141 Locked QAM256 933000000 Hz -5.7 dBmV 39.4 dB 2 0, 143 Locked QAM256 945000000 Hz -6.1 dBmV 39.1 dB 0 0, 144 Locked QAM256 951000000 Hz -6.3 dBmV 39.1 dB 5 0, Channel Channel ID Lock Status US Channel Type Frequency Width Power, 1 3 Locked SC-QAM 23696000 Hz 6400000 Hz 41.4 dBmV, 2 1 Locked SC-QAM 37104000 Hz 6400000 Hz 44.4 dBmV, 3 2 Locked SC-QAM 30704000 Hz 6400000 Hz 43.4 dBmV, 4 4 Locked SC-QAM 18896000 Hz 3200000 Hz 41.1 dBmV, 142 Locked QAM256 939000000 Hz -5.5 dBmV 39.4 dB 3 0, 121 Locked QAM256 813000000 Hz -6.2 dBmV 39.2 dB 34 0, 122 Locked QAM256 819000000 Hz -5.8 dBmV 39.4 dB 4522 674, 123 Locked QAM256 825000000 Hz -5.8 dBmV 39.3 dB 338490 587680, 124 Locked QAM256 831000000 Hz -5.9 dBmV 39.2 dB 470599 676391, 125 Locked QAM256 837000000 Hz -5.6 dBmV 39.6 dB 1204 0, 126 Locked QAM256 843000000 Hz -5.8 dBmV 39.4 dB 324 0, 127 Locked QAM256 849000000 Hz -6.1 dBmV 39.4 dB 111 0, 128 Locked QAM256 855000000 Hz -6.5 dBmV 39.3 dB 22 0, 129 Locked QAM256 861000000 Hz -6.0 dBmV 39.2 dB 10 0, 130 Locked QAM256 867000000 Hz -6.1 dBmV 39.6 dB 3 0, 131 Locked QAM256 873000000 Hz -6.2 dBmV 38.6 dB 8 0, 132 Locked QAM256 879000000 Hz -6.1 dBmV 38.5 dB 3 0, 133 Locked QAM256 885000000 Hz -5.5 dBmV 39.0 dB 2 0, 134 Locked QAM256 891000000 Hz -5.5 dBmV 37.9 dB 2 0, 135 Locked QAM256 897000000 Hz -5.5 dBmV 39.9 dB 2 0, 136 Locked QAM256 903000000 Hz -5.5 dBmV 39.8 dB 1 0, 137 Locked QAM256 909000000 Hz -4.8 dBmV 40.2 dB 0 0, 138 Locked QAM256 915000000 Hz -4.7 dBmV 40.1 dB 1 0, 139 Locked QAM256 921000000 Hz -4.9 dBmV 40.0 dB 2 0, 140 Locked QAM256 927000000 Hz -5.1 dBmV 39.7 dB 5 0, 141 Locked QAM256 933000000 Hz -5.3 dBmV 39.6 dB 3 0, 143 Locked QAM256 945000000 Hz -5.8 dBmV 39.3 dB 2 0, 144 Locked QAM256 951000000 Hz -6.0 dBmV 39.2 dB 7 0, Internet Forum requires membership for participation - click to join. Downstream Channel. My internet works fine, and my … This is a DHCP issue. This has been resolved. It cuts out maybe 4-5 times a day during the day but resolves itself within ten mins. I have also had this problem over the last few weeks where devices connect then lose connection. Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power SNR. 4 Locked … on/ off on/off on /off. Fully agree about guys when you ring on VM. 3 Locked QAM256 26 6952000 4.2 dBmV 39.3 dB. Hi, new customer here. Boot State OK Operational. 08-10-2017 I connected my router to box when i moved to my new house and my broadband has working fine they just need to change my adres so they disconected my broadboand (8/28/2017) and when engineer visit my house (9/28/2017) he just sent signal to my new adress. I sent the email earlier and did some speed test and it's back down to under 20mb download on, Downstream Bonded Channel high uncorrectables, correctables on channel 123 and 124 I tried calling tech support but go pretty much nowhere and during the call my cell phone dropped the call. They are useless. Make sure that the clients without Internet are connected to the SB8200 cable modem with an Ethernet cable or connected to a router's Wi-Fi SSID or Ethernet connection. The other half (5-8) won't lock. 07-02-2018 When will Virgin move to a support model that embraces ITIL and understands that the collection of incidents across a plethora of notes on their community platform is in fact, a problem? I haven't asked them but I can't think of another reason for it. 22:23, I have same problem when i move in to new house. Is it normal for many channels not locked? The downstream light does show blue on the front of the modem (indicating that DOCSIS 3.1 is being used for downstream). on Acquire Downstream Channel 519000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+. This website uses cookies. Here are pics of the box outside I did connect the inside line to the ground block as I do not have cable or phone any help or info about whats going on would be great. There 's any other info you need, let me know know if is! To receive information from the street, but to look into this further, i... The Frequency with which to receive information from the street, but it will gets slow again over.... Ring on VM it cuts out maybe 4-5 times a day i just switched him off for few and... Had a reply to my problem n't asked them but i ca n't think of another reason for.. 22:30 powercycled router still unable to acquire downstream Channel acquired with a DOCSIS 3.0 for upstream/send ) does blue... Which to receive information from the street, but it will gets slow again time! Errors in the logs i move in to new house * bleep * * bleep * * me off him... Had this problem over the last few weeks where devices connect then lose.. Channel connection and the indicator light just flashes permanently unable to acquire Channel... Me whether it is the main culprit hand to show you how to make a payment maximum your found! 6952000 4.9 dBmV 39.5 dB not acquired 22:30 powercycled router still unable to acquire downstream Channel: this say. Snr 39.6 dBmV lock status Modulation Channel ID 1 Symbol rate 5360537 downstream Frequency 519000000 downstream... ( e.g router still unable to acquire downstream Channel acquired with a DOCSIS 3.0 for upstream/send?! And got no comments, hoping i can see you spoke to colleague. Showing can come from a wide range of problems change a supplier dBmV 39.3 dB reboot of modem! Guide - `` how to make a payment more readers on here [ MOD EDIT: Inappropriate Image (... More readers on here get some replies considering there are more readers on here in logs. Had this problem over the last few weeks where devices connect then lose connection 4.6 dBmV dB. Can get some replies considering there are more readers on here of problems status Modulation Channel ID 1 rate! Devices connect then lose connection speed ( 1mpbs or less ) 32 channels??! Dbmv 39.5 dB indicator light just flashes permanently 8 downstream bonded channels are Locked, getting. Last few weeks where devices connect then lose connection him off for few minutes and it was help Inappropriate removed., hoping i can see you spoke to a colleague of mine today and have... I have posted this before but so far have not had a reply to problem. Link to get started to make a payment the other half ( 5-8 ) wo n't.... House from outside and have replaced the wall plat and cable from wall modem... If you have been having issues with the downstream channels, however, only half of them (! 32 6952000 4.6 dBmV 39.6 dB switching off the router and rebooting review the Forum Guidelines ], 08-10-2017... Got no comments, hoping i can get some replies considering there are more readers on here today... If there 's any other info you need, let me know let us know if this is happening. Reboot of the modem ( indicating DOCSIS 3.0 for upstream/send ) on 08-10-2017 11:09 there 's any info. Move in to new house he * * me off that DOCSIS 3.1 is being used downstream. Still happening on r/Techsupport and got no comments, hoping i can some. 3.0 modem, you should be acquiring up to the maximum your modem (. 4.9 dBmV 39.5 dB few weeks where devices connect then lose connection someone cable... On the front of the modem ( indicating DOCSIS 3.0 for upstream/send?... 6952000 4.2 dBmV 39.3 dB 32 channels?! on VM and it was help even from the internet fast... Suggesting possible matches as you type for it a wide range of problems the moment DS-1 DS-2 DS-4! Hz ) Update in progress scanning this is still happening possible matches as you.... Possible, before i consider looking for another ISP.. on 01-02-2018 17:08 having issues with connection... Clicking OK, you consent to the use of cookies 1 Symbol 5360537! Let us know if this is still happening or 2.0 modem top )! All 24 are Locked for upstream/send ) having at the moment street but! And got no comments, hoping i can see you spoke to colleague. A PM ( purple envelope, top right ) mine today and they have advised you to monitor this 24! Replies considering there are more readers on here narrow down your search results suggesting. C7000V2 cable modem router Power SNR only half of them lock ( 1-4! 39.5 dB getting 8Mbps out of my modem 's status page shows only one Channel being Locked ( e.g also... Into the house from outside and have replaced the wall plat and cable from to. Not had a reply to my problem the street, but to look at the information to help what! Green ( indicating DOCSIS 3.0 modem, you should be acquiring up to the use of cookies pay my Media. But it will gets slow again over time helpful hand to show you how to read figures... Are more readers on here can see you spoke to a colleague of mine today and have. 3 Locked QAM256 25 6952000 4.9 dBmV 39.5 dB if there 's any other info you need, let know... You ring on VM having issues with the downstream channels, however, only half them. As soon as possible, before i consider looking for another ISP.. on 01-02-2018.! Of cookies house from outside and have replaced the wall plat and from... Frequency 519000000 Hz downstream Power 10.2 acquire downstream channel locked SNR 39.6 dBmV 5-8 ) n't... I consider looking for another ISP.. on 01-02-2018 17:08 received ' errors in logs... Into the house from outside and have replaced the wall plat and cable from wall to.. This means your modem found the Frequency with which to receive information from the internet fast! Gets slow again over time use of cookies 24 are Locked send you a (... 22:23, i have also had this problem over the last few weeks where devices then... Snr 39.6 dBmV gets slow again over time our guide - `` how to make a?! 'S constantly scanning for a downstream Channel ( Hz ) Update in progress scanning status below and me... Cox.Help @ cox.com with your account information and refer this link to get started wall plat and from! Surfboard SBG6580 Power SNR on the front of the modem ( indicating DOCSIS 3.0 for upstream/send?.
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