I uninstalled teams, wiped out all app data folders, etc., (including machine wide teams installer) then reinstalled just teams client which was 1.3.00.15561. Let me start out with I made an account just for this. I have to quit Teams entirely, and keep it closed until I'm done using it in other applications. But now the Mic mute button doesn't work regardless of iCue, USB mode, wireless mode or firmware version. For me, I'm already used to the fact that the mic. I tried from my tenant with my user account, NO PSTN, teams native mode... controls seemed to work. I've reinstalled the Plantronics Hub, and the issue persists. Also, can you confirm if the following changes the behavior: https://help.corsair.com/hc/en-us/ar...y-Engine-iCUE-, Asus VG278QR 27" 165Hz 0.5ms 1080p GSync Display. Also, the muted state is no longer kept between reboots. May 29, 2020, by
I am using the USB connection, Please can someone respond - the site doesn't give any clue about driver updates etc maybe there is something somewhere on the site I can find this. when i toggle the mute switch, my mic isn't muted. Does Virtuoso show any errors in iCUE like a red triangle? Skype is not running (been uninstalled). Learn More. This started happening last Thursday. So I can recommend moving to "Teams Only mode, which seems to be the general problem for things not working. I can't get the headset to respond at all to anything. Hello, I have a H800 headset which I bought thinking it was compatible with Skype, however, the mute button does not work during Skype calls; it won't mute/unmute the Skype app nor the headset itself. When I bought a headset that is compatible with skype etc I expected that the software and headset status would be in sync, Currently I can have the headset (accidentally) muted and the PC says I'm not. I just got a Virtuoso SE Headset a few days ago and the mic just never muted at all, not on PC, Xbox One, or on my phone. Headsets. The mute button is in the line. This thread is archived. Not to mention how much the pad material itself retains oil from oily hair even if you clean it (and your hair. I really wish that they did a better job with the Virtuoso's. PSTN service outages on teams voice in the past 2 weeks. He continued to deflect and say ok, it's certified, but not supported. Create and optimise intelligence for industrial control systems. Jabra xpress does detect headset fine, and it shows teams as 'ready', so to that extent it's working fine. I think I found out why this happened, and it is not good news. ... Every time I go to get into an Xbox party chat I have to power cycle my mixamp and reset my headset to get game audio to not be so "weak". Mute button not working. on
it's connected to a computer. We have a Plantronics Blackwire 300 DA headset and it won't unmute once it's muted when Teams is running. Or just using it in teams mode where you can only call other teams users and join meetings? Hi @Mike Zinsmeister, We're sorry to hear that microphone mute button on your Wireless Headset Dual H820e stopped working and based on your description that the issue carries on two different computers, then it proves that the issue is due to malfunction. This
Microsoft Employee and that the phone number is an I jumped at the opportunity to get this headset when it came out because it looked like it was built strong. I have also tried holding the -volume button. Pressing the button makes the unmute sound, but it does not unmute. Do you have any suggestions to sort this problem or is it a case of waiting and hoping for a new software update that will resolve the issue at some point in the future?
To do this, first make sure your headset is connected. official I think MS just has lost all insights into how the code works so they just point fingers wherever they can. Video Hub
September 23, 2020, by
I'm all for 'move fast and break things' not 'move fast, break things, gaslight customers by claiming they never worked, blame customer, ignore issue'... by
If I press answer button while having Teams window in background, Teams window is activated and put in focus. Microsoft global customer service number. Go to Solution. Pressing the button makes the unmute sound, but it does not unmute. Mute button does nothing. 1.3.00.362 (64-Bit) - issue still exists - while in parallel in skype for business works fine. Holding button for 15 secs etc. This is on Windows 10 over Bluetooth. You can give it a try, un-mute the icon on your MS Teams, press the mute button on your headset, you should hear a descending beep which indicates it is muted, say something, the others should not hear you, press the mute button again, you should hear an ascending beep indicating it is un-muted, say something, the others should now hear you. I have the same problem. I have the same problem and have not found a fix. I have client testing again now. hide. @dheuts Are you using teams in full PBX mode where users can dial out to external numbers? Audio is fine too. With Teams Open, I can MUTE, but the Unmute does not work on my Blackwire C320. Protect Yourself From Tech Support Scams
I also have another laptop running Win 10 with the free version of Skype. Ok, but it worked a few weeks ago is the thing. We have this same problem with all clients at office with different types of headset. My Jabra 75 has worked flawlessly for 6 months and latest Teams update seems to have broken the call pickup and hangup button. It's embarrassing for me, and they are hugely dependent on reliable phones due to the nature of their business. I upgraded teams client to 1.3.00.19173 by forcing update in teams client, didn't impact any above results. I hope this fix your issue too. Like you said, the mute button does work with the USB dongle. Just wanted to say, I am experiencing exactly the same issue with my Bluetooth Plantronics Voyager 5200 series headset. Arctis headsets also have a red LED on the mic to let you know that you're muted. DConrad0. Microsoft has partnered with UserVoice, a 3rd party service providing public discussion forums for product-specific feedback. I also opened a ticket with jabra last week as well, and they seemed more willing to engage at first, but then they said "you have to uninstall SfB" to which I said "love to, but it's baked into o365 install, so I can't, but it's definitely shutdown and not running". We are having the same issue. If i had to guess, MS changed API used for these apps to pass button controls to and didn't tell anyone in the fury of busted, untested updates they like to push for windows/teams these days. This is what Jabra support reported to me, "The omission of dialpad implies HID command string coding, which dictates remote call control; ringtone to headset with answer/end from headset equipment is not in part or fully accessible in the Teams client. Headset can't switch between modes. Here is a link to a summary of devices that have some known issues: https://support.office.com/en-us/article/control-calls-using-a-headset-in-teams-65d6e104-444d-4013-b8c2-f11317dd69a8?ui=en-US&rs=en-US&ad=US. instead of mailing me like minded individuals with the same problem, maybe tell us how to fix the issue instead....This is not helping me except showing me that I am not alone and you cannot resolve this issue. I've reinstalled the Plantronics Hub, and the issue persists. If you are encountering issues getting your Bluetooth headset's mic to work with Windows 10, stay tuned for some possible fixes. I opened ticket with MS... gave them background and all pertinent info. It beeps but stays muted. This makes Teams basically unusable for me. on
Client is getting irked and wants out, and I don't blame them at this point. Mic is unresponsive. You can give it a try, un-mute the icon on your MS Teams, press the mute button on your headset, you should hear a descending beep which indicates it is muted, say something, the others should not hear you, press the mute button again, you should hear an ascending beep indicating it is un-muted, say something, the others should now hear you.
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