- Make sure "Always Start Uplay in Offline Mode" is unchecked - Select the Change Proxy Settings option. For example, a player on Stadia can continue playing their missions with the same character if they move to playing on PC. 2. With my past experience I know that the Ubisoft support team is absolutely useless. To see more FAQs results, please refine your search criteria. I've searched all over and people have been having the same problem for years. All trademarks are property of their respective owners in the US and other countries. - Make sure Always Start Uplay in Offline Mode is unchecked © Valve Corporation. At this point I'm pretty much weeping, as I had the exact same problem when I purchased "The Crew" another Ubisoft title. Please select the scenario that best describes your situation. I believe 2-Step Verification was enabled on my account without my consent. Downloaded games will be accessible for the duration of the subscription. Explanation of the reference account The reference account is the console account (PlayStation Network, Xbox Live, Switch, Stadia) that is linked to your Ubisoft account. What should I know about linking a new account? Please try again later. • There will be no charge for the new billing period on payment method A and you can remove it from your account. © 2020 Ubisoft Entertainment. If this reference is ever unlinked from your Ubisoft account, it will impact your ability to successfully use cross-play or cross-progression features on your Ubisoft account. To hide a game: • Open the Ubisoft Connect Desktop App. Let me know if it works for anyone else with this same problem. BTW Uplay is working fine. Navigate to the Link accounts section. This game will now move to the bottom of your Games Library, into the Hidden tab. 1. We recommend that you follow them in the order they are listed below. You may see up to multiple charges while your payment is being processed, but any funds held during this period will be returned to you. While this request is processed, the funds are not transferred to Ubisoft, but put on hold. Try using some of our troubleshooting tips to resolve the problem. This article will help you understand what these feature are and what is required to activate them. All Rights Reserved. - Click on the Network Tab. This catalogue will be updated on a regular basis when new content is available. Sign in to manage your account and support cases, Internet Service Provider (ISP) and the way you share the connection speed. There are no results for your request. Uplay forums are here: Well considering I got U-Play when I bought a Game on Steam I think these forums are relevant for tech support with U-Play. https://www.youtube.com/watch?v=AtH_4ncoY1k, New comments cannot be posted and votes cannot be cast. 100% Upvoted. I am unable to sign in because… I have forgotten my account details. For example, if you do not own the Warlords of New York Expansion on PC and access the Expansion content on Stadia, your character will become inaccessible on PC. Feel free to get in touch if you have any additional questions. Opening a support case is easy. I believe my Ubisoft Account has been compromised. Email us your issue or chat with an expert. I have multiple payments on my account but I cannot access the service! They will be able to give you more information about authorisation holds policy. In your Uplay settings (accessible by clicking on the gear icon in the top right corner of the client) there is an option called "Allow Uplay to use a proxy connection to access the internet". "Login Failed: There seems to be a problem with your internet connection. • This could happen if the service has been suspended. At Ubisoft, we have been creating worlds for over 30 years, leading to a rich and diverse library of games – with Ubisoft+, we are making it even easier to access our catalogue of new releases, beloved franchises and classic Ubisoft titles. Below, you'll find an example of what your linked external accounts will look like on the Account Management site. These features apply to Ubisoft accounts, PlayStation accounts, Xbox accounts, Nintendo Switch accounts, and Stadia accounts.
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